Privacy notice.

This notice explains what happens to the details you give K9 Solutions when you get in touch through this website. Last updated 7 November 2026.

Who we are

K9 Solutions is the trading name of Lindsay Probert, a sole trader based in Merthyr Tydfil, Wales. Lindsay runs the business alone and is responsible for your details (in data protection law, the “controller”).

To contact us about your details, use the enquiry form or message us on WhatsApp on 07792 606681. We don't publish an email address, to avoid spam, but the form reaches the same inbox.

What we collect

When you send the enquiry form we receive:

• your name and email address, which are required;
• your phone number, if you give it;
• your dog's name, breed and age, if you give them;
• the starting point and location you choose, and whatever you write about what you'd like help with;
• which page of the site you sent it from, and when.

If you press “Send by WhatsApp instead”, nothing is sent through this website. WhatsApp opens with a message for you to check and send, and we then see your message and your WhatsApp number and name. WhatsApp's own privacy policy covers its part in that.

What we use it for, and why we're allowed to

• Replying to your enquiry and arranging training. This is a step you've asked us to take before any agreement, and then part of carrying out that agreement (contract).
• Keeping business and tax records if you become a customer (legal obligation).
• Filtering out spam sent through the form. Keeping the form usable and our inbox free of junk is our legitimate interest.

We don't use your details to send offers or marketing, and we don't run a mailing list.

Do you have to give your details?

The form needs your name and email address so that we can reply; without them it won't send. Everything else is optional and only helps us suggest the right starting point. You don't have to use the form at all: you can message us on WhatsApp instead.

Who else handles your details

• Netlify hosts this website and runs the form. It stores each enquiry, emails it to us and checks it for spam, and like any web host it keeps server logs, which include IP addresses.
• Google provides Gmail, where Netlify sends each enquiry and where Lindsay reads and answers it.
• WhatsApp carries any messages between us there. If you give a phone number on the form, we may use it to reply by WhatsApp.
• Our system administrator looks after this website and is the only person with access to its Netlify account, so can see the enquiries stored there.

Lindsay is the only person who uses your details. We don't sell them, and we don't pass them on to anyone other than the services and the administrator named above.

Transfers outside the UK

Netlify and Google are American companies and may hold your details in the United States. Both say they comply with the UK Extension to the EU–US Data Privacy Framework, which UK adequacy regulations (the “UK–US data bridge”) cover. WhatsApp's own privacy policy explains where it sends messages.

How long we keep your details

We have no set date for deleting enquiries. They stay in Lindsay's Gmail, and Netlify keeps a copy, until you ask us to delete them. If you become a customer, we may have to keep some details for longer for our tax records, even if you ask us to delete them.

Cookies

This website sets no cookies and stores nothing in your browser. It runs no analytics or advertising, and its fonts and images come from this site. Links to Facebook, Instagram, Google and WhatsApp take you to those services, whose own privacy policies then apply.

Automated decisions

Lindsay reads every enquiry that reaches him and makes every decision about it himself. The form's spam check is automatic, but it only filters out junk: nothing else about you is decided automatically.

Your rights

You can ask us:

• for a copy of the details we hold about you;
• to correct them;
• to delete them;
• to limit how we use them;
• to give them to you, or another organisation, in a format a computer can read, where that right applies.

You can also object to our using them where we rely on our legitimate interests. Use the contact details above. It's free.

Complaints

If you're unhappy with how we've handled your details, tell us first, using the contact details above. We'll acknowledge your complaint within 30 days, look into it and tell you the outcome.

You can also complain to the UK regulator, the Information Commission (formerly the Information Commissioner's Office), through its website at ico.org.uk.